Frequently Asked Questions

Where do you ship from?

All DRINK MILK orders are shipped internationally from Israel.

How much does shipping cost?

Shipping rates are calculated live at checkout based on your delivery address, order weight and the available FedEx shipping service.

How long does shipping take?

Orders are processed within 1–2 business days.

Estimated delivery time to the United States is approximately 7–14 business days from dispatch, depending on your location, the selected FedEx service and customs processing.

Delivery times are estimates only and are not guaranteed.

Will I receive tracking information?

Yes. Once your order has been shipped, you will receive an email with your tracking number so you can follow your shipment.

Will I have to pay customs or import taxes?

Possibly.

International orders may be subject to customs duties, import taxes, clearance fees, brokerage fees or other charges imposed by your destination country.

These charges are not included in your order total or shipping cost at checkout and are the responsibility of the customer.

If charges apply, FedEx or the relevant customs authority may contact you directly for payment before your package can be released or delivered.

How do I choose the right size?

All DRINK MILK pieces are designed with an oversized fit, so there is usually no need to size up.

We recommend choosing your child’s size mainly according to their height.

If your child is between sizes or you are unsure, please check the measurements provided on the product page or contact us at info@drinkmilk.co.il and we’ll be happy to help.

Do you offer exchanges?

No. We do not offer exchanges.

If you would like a different size or item, please return your eligible item for a refund and place a new order separately.

Can I return an item?

Yes. Eligible items may be returned within 14 days of delivery.

Items must be unworn, unwashed, unused, free from stains, marks, odours or pet hair, and must have all original tags attached.

Please review our Returns & Refunds Policy for full details.

Who pays for return shipping?

Return shipping costs are the responsibility of the customer.

Where available, we may provide a prepaid FedEx return label. If we provide one, the cost of the return shipment will be deducted from your refund.

All returns must be sent with tracking.

When will I receive my refund?

Once your return has been received and inspected, we will notify you by email.

If approved, your refund will be issued to your original payment method.

Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.

What if my item arrives damaged, defective or incorrect?

Please contact us within 3 days of delivery at info@drinkmilk.co.il with your order number and clear photos showing the issue.

We may require the item to be returned for inspection before a refund or replacement is approved.

What should I do if my package is delayed?

If your tracking shows no movement for 14 days or your shipment is significantly delayed, please contact us at info@drinkmilk.co.il and we’ll help you track it.