Refund policy


Returns & Refunds

We want you to love your DRINK MILK pieces. If something isn’t right, you may request a return within 14 days of receiving your order.

Returns

To be eligible for a return, items must:

  • Be unworn, unwashed and unused.
  • Be free from stains, marks, odours, pet hair or any other signs of wear.
  • Have all original tags securely attached.
  • Be returned in their original packaging.
  • Be in the same condition in which they were received.

Items that do not meet these conditions may not be eligible for a refund.

We do not offer exchanges. If you would like a different size or item, please return your original item for a refund and place a new order separately.

To request a return, please email info@drinkmilk.co.il with your order number and the item(s) you would like to return. Once your return is approved, we will provide you with the return instructions.

Return Shipping

Return shipping costs are the responsibility of the customer.

All returns must be sent using a trackable shipping service. Please keep your tracking number until your refund has been completed. DRINK MILK is not responsible for return packages that are lost or damaged in transit.

Where available, we may provide a prepaid FedEx return label. If a prepaid return label is provided, the cost of the return shipment will be deducted from your refund.

Original shipping charges are non-refundable, except where required by applicable law or where the return is due to an error on our part or a confirmed defective item.

Refunds

Once your return has been received and inspected, we will notify you by email.

If the return meets our return conditions, the refund will be issued to your original payment method.

Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.

Refunds are only processed after the returned item has arrived and has been inspected.

Customs, Duties & Import Fees

Customs duties, import taxes, FedEx clearance fees, brokerage fees and any other import-related charges paid by the customer are not refundable by DRINK MILK, as these charges are paid directly to the carrier or relevant customs authority.

If a customer refuses delivery or does not pay the customs duties, taxes or other charges required to release the shipment, and the package is returned to DRINK MILK, any return shipping fees, customs charges, carrier fees or other costs charged to us as a result may be deducted from the refund.

Non-Returnable Items

The following items cannot be returned:

  • Items marked Final Sale.
  • Items purchased at a discount of 30% or more.
  • Items that have been worn, washed, altered or damaged after delivery.
  • Items with stains, marks, odours, pet hair or other signs of wear.
  • Items without their original tags attached.
  • Gift cards.

Sale prices, discount codes and promotional offers cannot be retrospectively applied to orders placed before a promotion begins.

We do not refund or credit the difference between the original purchase price and a later sale or promotional price.

Bundle & Promotional Discounts

If an item was purchased as part of a bundle or multi-buy promotion and one or more items are later returned, the promotional discount may no longer apply.

Any items you keep may be recalculated at their regular individual price, and your refund may be adjusted accordingly.

For example, if a discount applied only because a certain number of items were purchased together, returning part of the bundle may cause the remaining items to be recalculated at their regular price.

Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective or incorrect, please contact us within 3 days of delivery at info@drinkmilk.co.il, including your order number and clear photos showing the issue.

For defective-item claims, we may require the item to be returned to us for physical inspection before a refund can be approved.

Items must not have been worn, washed or altered before the issue is reported.

If, after inspection, the item is confirmed to be defective or incorrect, DRINK MILK will cover the applicable return shipping cost and provide an appropriate resolution, such as a full refund or replacement where appropriate and available.

This does not fall under our standard return policy above and does not affect any rights you may have under applicable consumer law.